Our Customer support staff monitor your service 24 hours a day all year round. If your network encounters a problem, our technicians will normally be able to diagnose the cause of the problem over the telephone and remedy it without having to dispatch someone to your site.

Assisted by a Help-Desk, IoStar provides network support by offering guaranteed response times ensuring minimum system downtime and follow a strict scheduled preventative maintenance program. We have an established process to record and monitor any service problem.

• Ready to support your business whenever or wherever it's needed.
• Local support by people who know your region, speak your language and understand your culture.
• Putting first things first to restore your most critical connections. We employ a system for prioritising service problems based on the severity of the problem reported.
• Working to answer your call quickly and to return your service to full operation as fast as possible with additional proactively support measures being undertaken regularly.
• Committed to keeping customers informed of the status of a reported problem at regular intervals.
• Working to resolve any customer service-related issue, escalating when necessary to obtain the desired result.